Melitta

Klaviyo Email Build

CRM Development

High-Impact Klaviyo Emails Through CRO.

[Overview]

Melitta requested Klaviyo email builds that leveraged built-in CRO tools to test strategies aimed at improving open and click-through rates. The goal was to create data-driven campaigns that combined effective design, personalised content, and optimisation insights to maximise engagement.

[Project]

Melitta’s campaigns required more than standard email builds—they needed a systematic way to test and optimise for performance. Using Klaviyo’s built-in CRO tools, each email was designed to support A/B testing on elements such as subject lines, headings, CTAs, and layout variations.

User testing was incorporated to evaluate readability, accessibility, and overall engagement, ensuring that emails not only drove clicks but also delivered a smooth, user-focused experience. Insights from these tests informed iterative design improvements, allowing campaigns to become progressively more effective.

By combining email builds, CRO experimentation, and user testing, the approach delivered emails that were both technically robust and optimised for real user behaviour, driving measurable improvements in campaign performance.

[Industry]

Coffee Brand & Retailer

[My Role]

UX Designer

CRM Developer

CRO Manager

[Platforms]

Responsive Web

[Outcomes]

Optimised layouts, CTAs, and content through user testing, boosting click-through rates by 37.96%.

Implemented CRO-driven email designs and A/B testing, resulting in email open rates as high as 58.24%.

Applied user testing and CRO insights to create emails that are intuitive, accessible, and tailored to audience behaviour, improving engagement and usability across campaigns.

CTA Copy Comparison

Tested different CTA copy styles. A used constistent copy using 'Explore' with the heading copy and B used broader terms such as 'Shop now', 'Discover more'.

Winner: A | Click Rate Uplift: 37.96%
Statistically Significant

CTA Copy Comparison

Tested different CTA copy styles. A used actionable words such as 'Gather', 'Find' and 'Browse'. B used consistent copy with the word 'Shop'

Winner: A | Open Rate: 58.24%

Hero Banner Heading

A: Freshly Ground Tastes Even Better.
B: Freshly Grounded. Carefully Brewed. Perfectly Filtered.

Winner: A | Click Rate Uplift: 21.60%
Statistically Significant

Use of Product Names

A used product names within CTAs. B used generic copy such as 'Shop now'.

Winner: A | Click Rate Uplift: 18.06%

Use of Product Names

A used product names within CTAs. B used generic copy such as 'Shop now'.

Winner: B | Click Rate Uplift: 27.54%
Statistically Significant

[Outcomes]

Optimised layouts, CTAs, and content through user testing, boosting click-through rates by 37.96%.

Implemented CRO-driven email designs and A/B testing, resulting in email open rates as high as 58.24%.

Applied user testing and CRO insights to create emails that are intuitive, accessible, and tailored to audience behaviour, improving engagement and usability across campaigns.